Our Business – TKQ Security

Our business direction is based on four key principals

Customer Focus

We are committed throughout our organization to delivering excellence of service. As a service business we achieve this through training, leadership, a thorough understanding of our customer needs and the development of our partnership with them.

People and Teamwork

Our employees are our most important assets; we stand or fall on their performance. We seek to attract staff with integrity and the capability to meet all our client’s needs.

The role of the security industry is becoming increasingly demanding, yet too many companies provide a service based on guard’s wages which are too low to attract the calibre of personnel required. TKQ Security Ltd is unwilling to compromise its standards in this way and is committed to establishing realistic wages at all levels.

We encourage our guards to develop personal pride in their role and deliberately keep our Portfolio Managers business base to manageable proportions in the interest of maintaining close contact with our clients, guards and management.

Management Involvement

It is TKQ Security Ltd policy that a Portfolio Manager will take full on-going responsibility for the smooth running of all assignments which he has negotiated. He will arrange regular client liaison meetings, usually on a monthly basis and will be available at all times to answer any queries that may arise.

Change and Innovation

Security needs never stand still. We aim to foster a climate of receptiveness to change amongst our staff encouraging initiative and developing their trust through involvement.

This is additionally reflected in our management of accounts. We regard the assignment instructions as a dynamic part of the contract, we subject them to review and update them as the contract develops and demands change. In addition to its recognized use, contracts are used as a constant reference at all management meetings.